SAB Medical Aid

Last updated: Dec 20, 2025 SAB Medical Aid (“we”, “our”, or “us”) operates the SAB Medical Aid mobile application (“the App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you use the App:

a) Personal Information

When you register and log in as an existing member, we may collect:

• Member number
• Username and password
• Full name
• Contact details (such as email or phone number)
• Profile information

b) Health and Medical Information

To provide medical aid services, we may collect and display:

• Claims history
• Benefit details
• Chronic conditions
• Medical scheme information

c) Location Information

We may use your location to:

• Display hospitals and healthcare providers near you

This location data is only used for providing nearby facilities and is not tracked continuously.

d) Usage Data

We automatically collect information about how the App is accessed and used, such as:

• Device type
• Operating system
• App interactions and performance data

2. How We Use Your Information

We use your information to:

• Authenticate users and manage secure login
• Provide access to your medical aid information
• Display claims, benefits, profile, and chronic conditions
• Locate nearby hospitals and healthcare providers
• Improve the App’s functionality and user experience
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

3. Data Sharing and Disclosure

We do not sell your personal data.We may share your information only with:

• Authorized SAB Medical Aid staff
• Healthcare service providers related to your medical scheme
• Service providers that support our systems (under strict confidentiality)
• Legal authorities, where required by law

4. Data Security

We take reasonable technical and organizational measures to protect your data, including:

• Secure authentication
• Encrypted data transmission
• Restricted access to sensitive information

However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as:

• You remain a registered member, or
• As required by medical aid regulations and applicable laws

When data is no longer required, it is securely deleted or anonymized.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account (subject to legal obligations)
• Withdraw consent where applicable

Requests can be made using the contact details below.

7. Children’s Privacy

The App is intended for registered SAB Medical Aid members and is not directed at children under 18 without parental or legal guardian consent.

8. Third-Party Services

The App may use third-party services (such as analytics or hosting services) that may collect information used to identify you. These services are required to comply with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App and on our website.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:SAB Medical Aid

Website: https://sabmas.co.za

Email: info@sabma.co.za

Phone:0860 002 133